Refund Policy

Failed videos

If a video fails to generate, the credits used for it are returned to your account automatically. You do not need to contact us.

Videos that were generated successfully

A video that was generated successfully is a delivered product, so the credits used for it are not refunded. Please check your photo against our photo tips before you generate. Videos are kept for 24 hours; expired videos cannot be recovered or refunded.

Custom scene previews

Custom scene videos are made only after you approve the preview; approved videos aren't refundable except for technical failures.

If you cancel a preview, or don't continue within 24 hours of creating it, the credits are refunded to your account automatically. "Try again" on a preview is free.

Refunds on unused credits

You can request a refund of unused credits within 14 days of purchase by emailing support@intothetrend.app from the email address on your account, with your order details if you have them. When a refund is issued, the unused credits from that purchase are removed from your account.

How refunds are paid

Refunds go back to the original payment method through our payment provider. Depending on your bank, it can take several business days to appear.

Exceptions

Accounts that were closed for breaking our Terms of Service are not eligible for refunds.